FAQ

We strive to process all applications in a timely manner. To help us be as efficient as possible, please submit all required documents at the time of your application. If it’s been longer than 7 days since you submitted your application, please call the office and we'd be happy to check on the status of your application for you! Our Processing Administration and Document Fee is $40 per applicant and a Lease Initiation Fee $250; both are due at the time you submit your application.

To uphold fair policies, we use the same rental criteria for all applicants which includes a credit check, residential verification, and employment verification. Combined income for the apartment must also reach at least 2.5x total rent.

We make moving easy by offering a free moving concierge.  The Update App will help you change your address without going to the post office, let your friends know your new address, update your rewards programs, schedule a moving truck and even claim exclusive discounts to help make you move easier.

We communicate important resident information and community updates by text, email, or phone. Set up your preferred communication method at the time of your lease signing!

We are excited for you to call California Place home! We accept electronic payments from the convenience of your own home, at least 5 days before your scheduled move in date. Or pay on your move in date with a money order, your choice! Our move-in expenses include a Security Deposit and First Month's Rent (prorated rent will depend on move-in date).

Your rent payment strictly includes your monthly rent plus any additional bundle services you signed up for at the time of your lease. We do not include utilities services such as water or electricity in your rental rate. Rent is due on the 1st of every month. Never stress about making a payment by setting up automatic electronic payments through our resident portal!

We make it easy to pay your rent online.  Simply create a login to your Resident Services Portal where you can pay by electronic check, credit or debit card.  You can even pay rent on your own schedule by taking advantage of our flexible payment options at GetFlex.com.

Our resident's are our #1 priority. We strive to respond to all service requests within 3 hours to ensure your home is maintained to your satisfaction. Non emergency service requests are handled during regular business hours.

You can request a maintenance service request from the convenience of your own home, via our resident portal! You may chose to be present when maintenance arrives and give a preferred time, or you may give permission for us to enter with your absence. *Tip: download the Resident Portal App for even more convenience.